1.How do I clean my Canada Goose garment?
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well-looked after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated: When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated: Your non-insulated jacket may be machine washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
2.How Safe is shopping at Ecanadagoose.co.uk?
We realize how important it is to securely store any of your personal information. Ecanadagoose.co.uk maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions.
3.How can I place an order online?
Click on the item you wish to purchase, select size, color and quantity required then clicks “add to cart”. At the Shopping Cart Page, you can continue to shop other boots or proceed to “checkout”.
4.How long does it take for the shipping?
It usually takes about 5-7 working days from order processing to order arrival. But due to snowstorms or other adverse weather, it may be delayed for 2-3 days.
5.How can I track my order online?
For Registered Super Save Shipping and Expedited Shipping, the tracking number and link will be sent to you by email once the item has been shipped out.
6.How can I pay online?
There are currently one way to pay. Customers can finish online payment with credit cards. Online payment with credit cards. This is the most frequent payment method as it is fast and efficient. We accept MasterCard, VISA, Maestro, Solo, American Express and Discover.
7.Will I get an order confirmation?
We will send you a confirmation email with the detailed order information shortly after you have placed an order.
8.When will my products be delivered?
After an order is placed, normally it takes us 1-3 working days to process the order. After that, your order will be shipped out, and a confirmation email with the tracking number and link will be sent to you by email.
9.What if I’m not in when you deliver?
Deliveries will usually be made from Monday to Friday, between 9am and 6pm. If you or the recipient is not available, you can contact your local post office directly with your tracking number to arrange re-delivery or collect our parcel personally.
10.Do you offer discounts on bulk orders?
When you make a large, one-off purchase on our website, please contact us first at [email protected] You can benefit from discounts.